Return Policy
As a valued client of elune mode, we would like to thank you for your purchase. At elune mode, we take pride in our meticulously crafted, luxurious designs, blending elegance with modern minimalism.
In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at www.elunemode.com.
Return - Online
We offer exchanges or refunds on full price and sale (excluding ‘final sale’) items purchased online at elune.com.au. To start a return, you can contact us at contact@elunemode.com. You will need to provide your name, order number, item/s you wish to return and the reason/s for the return. If you would like to exchange for another size, please specify the size you require in the email. Our team will assist you via email and if your return request is accepted, you will receive return instructions.
Items must be returned within fourteen (14) days of purchase. Items must be in their original condition with all labels and tags attached. Any items that have been worn, damaged, altered or washed will not be accepted. Exceptions for faulty items.
You can always contact us for any return question at contact@elunemode.com.
Exchanges
If you have requested an exchange, subject to inspection of the returned item and availability of the requested size, the new item will be sent to you. If the size you require is not available, we will provide you with the option to select an alternative item or receive a refund. No additional handling and delivery charges will apply if you choose to exchange for another size or an alternative item. Please allow fourteen (14) days from the day you post your package for a replacement to be received.
Refunds
If you have requested a refund, subject to inspection of the returned item, your refund will be processed using the original payment details. The original handling and delivery charges will not be refunded. Please allow fourteen (14) days from the day you post your package for your account to be credited with the refund.
Final Sale Items
Final sale items purchased online cannot be returned or exchanged. This applies to all products marked ‘Final Sale’ online. Exceptions for faulty items. Please contact us at contact@elunemode.com if you need assistance with sizing, fabrication or styling prior to purchasing online.
Faulty Items
You are entitled to a refund, repair or exchange if the merchandise you have purchased online is faulty. Items are deemed faulty if they are received damaged or become faulty within a reasonable period and this is at the discretion of elune mode subject to inspection of the item. Please note, items that are damaged as a result of wear and tear are not considered faulty. If you have an item you believe is faulty, and you purchased it online, please email us at contact@elunemode.com. You will need to provide your name, order number, item you wish to return and details if the fault. Our team will inspect the returned item and work with you to resolve as soon as possible.
Return Postage
Customers are responsible for arranging shipping and all postage costs to return items to us. We do not offer free online returns or prepaid shipping for online returns.
